Guarantees
We want our customers to be completely satisfied with their experience and support them beyond their purchase with a 180-day guarantee (from the date of delivery) on all our items, covering manufacturing and quality defects. materials.
Please note that this does not include natural wear and tear and misuse by the user. Indeed, the warranty does not cover jewelry that has been damaged by inappropriate use or mishandling. Damage caused by improper use, rough handling, exposure to chemicals or water (refer to our “Maintenance” section), or other intentional damage is not covered by warranty.
The warranty also does not cover jewelry that has been altered or modified by a third party. Modifications to jewelry, including removing stones, changing size, replacing parts, void the warranty.
If you notice a defect in workmanship or materials within 6 months of purchase, please contact us as soon as possible. We are committed to doing what is necessary to resolve the problem. We can offer you a free replacement or repair.
Please note that repairs and replacements are subject to our discretion. If we determine that the jewelry has been damaged due to improper use or normal wear and tear, we will not be able to replace or repair the product free of charge. We can offer you a paid repair or a paid replacement.
If you have any questions or concerns regarding our jewelry warranty, please contact us and we will be happy to assist you.