Privacy Policy

I Introduction

Welcome to Petite Vagabonde, a boutique specializing in the creation of handmade jewelry. Your trust is important to us, and we understand the importance of protecting your personal information. This Privacy Policy aims to inform you about how we collect, use, share and protect the data that you provide to us when you use our website, purchase our products or otherwise interact with us. .

We are committed to processing your data in a transparent, confidential manner and in compliance with current regulations, in particular the General Data Protection Regulation (GDPR). We invite you to read this Privacy Policy carefully to understand our practices regarding your data and how we are committed to protecting it.

II Data collected

When you interact with our site or make purchases at Petite Vagabonde, we collect different categories of data to provide you with the services you request, to improve your user experience and to ensure the proper functioning of our operations. Here is an overview of the types of data we collect:

  1. Personal Information: This information may include your name, email address, shipping address, telephone number and other information you provide to us when creating an account, purchasing a product or subscribing to our newsletter. We use this information primarily to process your orders, respond to your requests or send you relevant communications.

  2. Transactional Data: When you make a purchase from us, we collect details about that transaction. This may include the type and price of the products you purchased, the date and time of the transaction, and other relevant details. Note that we do not store your credit card details; this information is processed by our secure payment service providers.

  3. Browsing data: When you visit our website, we may collect information about your browsing behavior, your IP address, the type of browser you use, the duration of your visit, the pages you view, and other similar information. This data is often collected using cookies or similar technologies.

  4. Other data specific to our business: Depending on the services and features we offer, we may collect other types of data relevant to our business, such as product reviews, photos you might share with us or other user-generated content.

We assure you that all data is collected in compliance with current legislation and with the main objective of improving your experience with Petite Vagabonde.

III Use of data

Collecting your data allows us not only to ensure the proper functioning of Petite Vagabonde, but also to offer you a personalized experience and to best meet your needs. This is how we use the data you give us:

1. Why you collect this data:

  • Order management: We use your personal information to process your orders, ensure delivery of the products you have purchased and inform you of the status of your order.
  • Communication with you: We use your contact information to respond to your requests or questions, and to send you relevant information regarding your account or purchases.
  • Improving our services: Browsing data and customer feedback help us understand how users interact with our site. This allows us to optimize our platform, offer new features and improve the user experience.
  • Marketing and promotions: With your consent, we may use your data to send you information about new products, special offers or other information that we consider relevant to you.

2. How they are used:

  • Storage and protection: Your data is stored securely on our servers and we put in place all necessary measures to prevent any loss, unauthorized use or unauthorized access to your data.
  • Sharing with third parties: In some cases, we may share your data with trusted third parties who help us provide our services, such as our payment providers or logistics partners. However, these third parties are required to treat your data confidentially and securely.
  • Analysis and studies: We use analysis tools to study user trends and behaviors on our site, which allows us to offer products and services even more tailored to your needs.

The use of your data is always done in compliance with your rights and the legislation in force. If you have any questions or concerns regarding the use of your data, please do not hesitate to contact us.

IV Data sharing

At Petite Vagabonde, we understand the importance of protecting your personal information. However, for certain services and features it may be necessary to share your data with third parties. Here's how and with whom we share this data:

1. With which third parties is the data shared:

  • Service providers: Some services require the involvement of external partners, such as payment management companies, delivery services and data hosts. These partners have limited access to your information, only as necessary to carry out these services.
  • Marketing partners: With your consent, we may share certain information with advertising partners or marketing platforms to provide you with targeted advertisements or relevant promotions.
  • Legal requirements: In certain rare circumstances, we may be required to disclose your information in response to legal requests or court orders.

2. In what circumstances:

  • Consent: We will only share your data with marketing partners or other third parties not essential to the provision of our services with your explicit consent.
  • Protection of Petite Vagabonde and Others: We may share your information if we believe it is necessary to protect our rights, property, or the safety of our customers or others. This includes exchanging information with other companies or organizations for fraud protection purposes.
  • Business Transaction: In the event we sell, merge, or acquire another business, your information may be shared or transferred as part of that transaction. You will be informed of any change in ownership or use of your personal data.

We ensure that all third parties with whom we share your data undertake to protect it and treat it in accordance with applicable regulations.

Your rights

At Petite Vagabonde, we are determined to offer you control over your personal data. In accordance with current regulations, including the General Data Protection Regulation (GDPR), here are your rights in relation to the information we hold about you:

  1. Access your data: You have the right to request a copy of the information we hold about you. If you would like a copy of some or all of your personal data, please contact us at service@petite-vagabonde.com. We may ask you to verify your identity before processing your request.

  2. Rectify your data: If you consider that the information we hold about you is inaccurate or incomplete, you can ask us to rectify it. Please notify us as quickly as possible at service@petite-vagabonde.com if your information changes or you notice any errors so that we can update it.

  3. Delete your data: You have the right to ask us to delete your personal data, under certain conditions. However, please note that, depending on the information in question, we may have legal obligations or other legitimate reasons to retain some of your data. If this is the case, we will notify you.

  4. Other relevant rights:

    • Right to restriction of processing: In certain cases, you have the right to limit the way in which we use your data.
    • Right of opposition: You can object to the use of your data for certain purposes, in particular direct marketing.
    • Right to data portability: You have the right to receive your data in a structured, commonly used and machine-readable format, and to transmit this data to another controller.

To exercise any of these rights or to obtain more information about your data protection rights, please do not hesitate to contact us at service@petite-vagabonde.com.

VI Security

At Petite Vagabonde, the security of your data is a priority. We have implemented strict measures to ensure that your personal information is protected against unauthorized access, loss, alteration or disclosure. Here's how we keep your data secure:

1. Technical measures:

  • Encryption: When you provide your personal data on our site, particularly during payment, we use SSL (Secure Socket Layer) technology to encrypt this information, thus guaranteeing its confidentiality.
  • Server Security: We use secure servers and trusted hosting solutions that are equipped with firewalls and other technologies to protect against malicious intrusions and attacks.
  • Access limitation: Only a limited number of our team members have access to our customers' personal data, and this access is strictly controlled and monitored.

2. Organizational measures:

  • Staff training: All our staff are trained regularly on data security best practices and are aware of the importance of protecting personal information.
  • Internal Policies: We have strict internal policies in place to ensure that data is processed with the utmost care and compliance with current regulations.
  • Review and audits: We regularly conduct reviews and audits of our practices and systems to ensure they remain up to date and comply with the highest security standards.

Your trust is essential to us, and we are committed to taking all necessary precautions to guarantee the security and confidentiality of your data. If you have any questions or concerns regarding the security of your data at Petite Vagabonde, please do not hesitate to contact us at service@petite-vagabonde.com.

VII Cookies

At Petite Vagabonde, we use cookies to optimize your experience on our site, to understand how our visitors interact with our platform and to personalize our content. Here are more details about our use of cookies:

1. What is a cookie?:

  • A cookie is a small text file that is stored on your computer or mobile device when you visit a website. It allows the website to remember your actions and preferences (such as login, language, font size and other display preferences) for a period of time, so that you do not have to re-enter each time you return to the site or navigate from one page to another.

2. How we use cookies:

  • Functionality cookies: These cookies are essential to enable you to navigate our site and use its features. Without these cookies, certain services cannot be provided.
  • Analytical cookies: These cookies collect information about how visitors use our site, for example, the most visited pages and any error messages. These cookies do not collect information that identifies a visitor. All information collected by these cookies is aggregated and therefore anonymous.
  • Advertising cookies: These cookies are used to show you advertisements that are more relevant to you and your interests. They can also be used to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign.

3. How to manage cookies:

  • If you wish, you can configure your browser to refuse all cookies or to notify you when a cookie is being sent. However, some features or services on our website may not function properly without cookies. To find out more about managing cookies and how to refuse them, you can consult the "Help" section of your browser or visit www.aboutcookies.org.

If you have any questions regarding our use of cookies or would like further information, please do not hesitate to contact us at service@petite-vagabonde.com.

VIII External links

At Petite Vagabonde, we seek to enrich the user experience by sometimes offering links to third-party sites that may be relevant or interesting to you. However, it is essential to understand the following points regarding these external links:

  1. Responsibility:
    • We are not responsible for the content, privacy policies, or practices of any third-party websites. The presence of a link to an external site on Petite Vagabonde does not constitute an endorsement of or affiliation with that site. When you click on these links and leave our site, you should read and understand the privacy policy and terms and conditions of the third party site you are visiting.

We encourage our visitors to use caution and be aware when they leave our site. If you have any questions or concerns about external links on our site, please do not hesitate to contact us at service@petite-vagabonde.com.

IX Policy Changes

At Petite Vagabonde, we reserve the right to update or modify our Privacy Policy to reflect changes in our practices, the services we offer, or legal requirements:

  1. Regular updates:
    • Any changes or updates to this policy will be posted on this page, along with the date of the last update. We encourage you to check this page regularly to stay informed of any changes. Your continued use of our site following the posting of changes to this policy will be deemed acceptance of those changes.

If you have any questions or concerns regarding changes to our policy or any other aspect of our Privacy Policy, please do not hesitate to contact us at service@petite-vagabonde.com.

X Contact

At Petite Vagabonde, we are committed to transparency and availability for our customers and visitors. If you have any questions, concerns or comments regarding this Privacy Policy or any other aspect of our services, we encourage you to contact us:

  1. Contact information:
    • Email: For any inquiries or concerns, please email us at service@petite-vagabonde.com. We strive to respond as quickly as possible and treat each request with the seriousness it deserves.

Your trust is essential to us, and we are at your disposal for any additional information or clarification.