Terms of Sales

I Introduction

Welcome to Petite Vagabonde. These general conditions of sale (hereinafter “CGV”) govern all transactions carried out on our online store. By making a purchase on our site, you unreservedly accept these conditions, which define the legal framework for our commercial interactions.

These General Terms and Conditions have been designed to inform you transparently about the stages of the purchasing process, your rights as a consumer, and the way in which we undertake to process your order.

We invite you to read the General Terms and Conditions carefully before any transaction. By validating your order, you certify that you have read these conditions and accept them without reservation.

Each purchase on the Petite Vagabonde website is governed by the General Terms and Conditions applicable on the date of the order. We reserve the right to modify them at any time, in order to comply with any new regulations or to improve the use of our site. Consequently, the applicable conditions will be those in force on the date of your order.

II Acceptance of conditions

Use of the Petite Vagabonde site, including the purchase of any product presented there, assumes full and unreserved acceptance by the user of these general conditions of sale.

When finalizing your order, a summary will be presented to you, and you will be explicitly invited to accept the General Terms and Conditions by checking a dedicated box. This acceptance will be manifested by a confirmation click. This click, associated with the authentication and non-repudiation procedure as well as the protection of the integrity of the messages, constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature.

It is recommended that all users save or print these General Terms and Conditions without modifying them. The latest updates of the General Terms and Conditions will always be accessible on the Petite Vagabonde website, and only the online version will be considered authentic between the parties.

III Products and availability

All products offered for sale on the Petite Vagabonde website are described with the greatest possible accuracy. We strive to present and describe our items accurately and in detail, so that you can make your purchases with full knowledge of the facts. Photos, descriptions, prices and other information relating to the products are given for information purposes only.

Despite our best efforts, slight variations, particularly in terms of color or shape, may appear between actual products and their representation on our site, depending on the screens or photography techniques used. These variations cannot under any circumstances be interpreted as defects and cannot result in the cancellation of a sale.

Product availability is indicated on our site, in the description sheet of each item. If, despite our vigilance, an item proves to be unavailable after validation of your order, we undertake to inform you as soon as possible by e-mail or by telephone, and you will then have the option of canceling your order. order or exchange the unavailable item for another product.

At Petite Vagabonde, we do everything we can to satisfy our customers. However, we cannot be held responsible in the event of out of stock or unavailability of products.

IV Price

The prices of our products are indicated in euros, all taxes included (TTC), excluding delivery and shipping costs. Delivery costs are clearly mentioned during the ordering process and are the responsibility of the buyer, unless explicitly stated or offered otherwise on the site.

Petite Vagabonde reserves the right to modify its prices at any time. However, these changes will not impact orders for which we have already sent an order confirmation. The products remain the property of Petite Vagabonde until full and effective payment of the price.

It should be noted that if one or more taxes or contributions were to be created or modified, upwards or downwards, this change could be reflected in the selling price of the products present on the Petite Vagabonde site and on the various sales documents.

All orders, whatever their origin, are payable in euros. The products ordered remain the property of Petite Vagabonde until full payment of the order amount by the buyer.

V Order and purchasing process

  1. Navigation on the site: You can freely browse the Petite Vagabonde website to discover our range of products without obligation to purchase.

  2. Item selection: When you decide to place an order, simply add the desired items to your cart. You can view the contents of your basket at any time, modify quantities or delete items if necessary.

  3. Cart validation: Once you have selected all the items you wish to purchase, validate your cart to continue the purchasing process.

  4. Identification/Registration: If you already have an account on our site, log in with your credentials. If this is your first order, we will ask you to create an account, which will allow you to track the status of your orders, remember your information for future purchases and benefit from special offers.

  5. Choice of delivery method: Select the delivery method that suits you best. The corresponding delivery costs will automatically be added to the total amount of your order.

  6. Payment: After verifying all the details of your order, you will be redirected to our secure payment platform. Follow the instructions to finalize your payment. A payment confirmation will be sent to you by email.

  7. Order confirmation: Once payment has been accepted, an order confirmation will be sent to the email address you have provided. This confirmation will include a summary of the order, the total amount, and relevant delivery information.

At Petite Vagabonde, we reserve the right to refuse or cancel an order in the event of a dispute with a customer relating to payment for a previous order or if the quantities ordered are abnormally high for non-professional buyers. In such a case, we will inform the customer by email.

VI Payment terms

At Petite Vagabonde, we want to offer you secure and varied payment methods. Here are the payment terms we accept:

  1. Bank Card: You can pay for your order by bank card (Visa, MasterCard, American Express, etc.) The payment process is completely secure thanks to our transaction protection system. All information exchanged to process the payment is encrypted using the SSL protocol. This data cannot be detected, intercepted or used by third parties.

  2. PayPal: If you have a PayPal account, you can use it to pay for your purchases quickly and securely. Once this method is chosen, you will be redirected to the PayPal platform to finalize your payment.

  3. Bank transfer: If you prefer to make a bank transfer, we will provide you with our bank details once this option has been chosen. Please note that your order will only be processed after receipt of your transfer, which may result in additional delay.

  4. Cheque: We also accept payments by check. Your order will be processed upon receipt and cashing of your check. The information necessary for issuing the check will be provided to you when you select this option.

To guarantee payment security, Petite Vagabonde uses a secure payment service. Your banking data is never in our possession, it is transmitted in an encrypted and secure manner to our bank.

We remind you that payment is immediate. The order will be considered effective after confirmation of the agreement of the bank payment centers and receipt of the amounts due.

In the event of refusal by said centers, the order will be automatically canceled, and the customer will be notified by email.

VII Delivery and shipping

As customer satisfaction is at the heart of our concerns, Petite Vagabonde is committed to processing and shipping your order as quickly as possible. Here's what you need to know about our delivery and shipping policy:

  1. Delivery Address: Please ensure you provide an accurate and complete delivery address when ordering. Errors or omissions in the address may result in delays or additional charges. If the package is returned to Petite Vagabonde due to an incorrect address, the reshipping costs will be the responsibility of the customer.

  2. Processing times: At Petite Vagabonde, each piece of jewelry is carefully crafted. It usually takes us 2 to 4 business days to produce the jewelry, depending on order volume and time of year.

  3. Shipping methods: During the purchasing process, different shipping methods will be offered to you. Each mode will have an estimated delivery time depending on the geographic area.

  4. Shipping costs: Shipping costs are calculated based on weight, package size and destination. These costs will be clearly indicated to you when you validate your basket.

  5. International shipping: Petite Vagabonde ships its products all over the world. For international orders, please note that customs duties, local taxes and import charges are the customer's responsibility.

  6. Order Tracking: Once your order has been shipped, a tracking number will be provided to you. You can use this number to track the delivery of your package. In rare cases, this number may be faulty, incorrect, or not scanned during delivery, resulting in a lack of tracking information. However, rest assured, in the majority of cases, the package does indeed travel to its destination.

  7. Receipt of the order: Upon receipt, we advise you to check the condition of the package and products. In the event of any damage or missing items, please notify us as soon as possible.

At Petite Vagabonde, we do everything we can to guarantee an optimal delivery experience. If you have any questions or concerns regarding your delivery, please do not hesitate to contact us.

VIII Right of withdrawal and returns

The trust and satisfaction of our customers are essential for Petite Vagabonde. This is why we offer you the possibility of exercising your right of withdrawal in accordance with the following conditions:

  1. Withdrawal period: In accordance with current legislation, you have a period of 14 days from receipt of your order to exercise your right of withdrawal without having to provide reasons or to pay penalties.

  2. Return terms: To exercise this right, you must notify us of your decision to withdraw in advance by e-mail to service@petite-vagabonde.com. Following this, the products must be returned in their original packaging, in perfect condition, accompanied by the invoice and the return slip that we will provide you.

  3. Return costs: Except in the event of an error on our part or a product defect, return costs are the responsibility of the customer.

  4. Refund: Once the product is received and inspected, if all conditions are met, we will issue a refund for the full amount of your order, including the original shipping costs, within 14 days. The refund will be made by the same payment method used in the initial transaction.

  5. Exceptions: Certain products, clearly indicated and excluded from return in the "returns and refunds" section of our site, cannot be returned. Before making a purchase, we invite you to consult this section carefully to avoid any inconvenience.

  6. Exchanges: If you would like to exchange a product for another size, color or model, please contact us. We will guide you through the exchange process. However, please note that reshipping costs for exchanges are the responsibility of the customer.

At Petite Vagabonde, we strive to offer quality products and impeccable service. If you have any questions or concerns regarding your right of withdrawal or the returns process, please do not hesitate to contact us.

IX Guarantees and after-sales service

We want our customers to be completely satisfied with their experience and support them beyond their purchase with a 180-day guarantee (from the date of delivery) on all our items, covering manufacturing and quality defects. materials.

Please note that this does not include natural wear and tear and misuse by the user. Indeed, the warranty does not cover jewelry that has been damaged by inappropriate use or mishandling. Damage caused by improper use, rough handling, exposure to chemicals or water (refer to our “Maintenance” section), or other intentional damage is not covered by warranty.

The warranty also does not cover jewelry that has been altered or modified by a third party. Modifications to jewelry, including removing stones, changing size, replacing parts, void the warranty.

If you notice a defect in workmanship or materials within 6 months of purchase, please contact us as soon as possible. We are committed to doing what is necessary to resolve the problem. We can offer you a free replacement or repair.

Please note that repairs and replacements are subject to our discretion. If we determine that the jewelry has been damaged due to improper use or normal wear and tear, we will not be able to replace or repair the product free of charge. We can offer you a paid repair or a paid replacement.

If you have any questions or concerns regarding our jewelry warranty, please contact us and we will be happy to assist you.

X Limitation of liability

At Petite Vagabonde, we strive to guarantee the quality of our products and the accuracy of the information provided on our site. However, there are certain limits to our liability:

  1. Product Use: Although our jewelry is designed to be durable, it should be handled with care. Petite Vagabonde cannot be held responsible for damage resulting from inappropriate, negligent use or non-compliance with the maintenance advice provided.

  2. Site Information: Although we strive to ensure that the information on our site is accurate and up-to-date, some information may contain errors or inaccuracies. Petite Vagabonde cannot be held responsible for decisions taken on the basis of this information, nor for indirect damage resulting from its use.

  3. External links: Our site may contain links to other websites which are not managed or controlled by Petite Vagabonde. We are not responsible for the content, policies or practices of these third party sites.

  4. Case of force majeure: Petite Vagabonde cannot be held responsible for delays or failures to fulfill its contractual obligations in the event of circumstances beyond its control, such as natural disasters, strikes, interruptions postal services, etc.

  5. Limitation of damages: In all cases, Petite Vagabonde's liability will be limited to the amount paid for the product or service in question.

Users are advised to always act with caution and refer to professional or expert sources before making decisions based on information or products on our site.

XI Confidentiality and personal data

At Petite Vagabonde, we attach great importance to the protection of your privacy and the security of your personal data. As part of our commercial activities, we may collect and process certain information about you. This section describes how and why we process this data.

  1. Data collection: During your interactions with our site, we may collect certain information about you, such as your name, your email address, your postal address and other details necessary to complete your order or subscribe to our newsletter.

  2. Use of data: Your data is mainly used to manage your orders, respond to your requests and, if you have consented, to send you marketing information about our products. We may also use your data to improve our site and services.

  3. Data protection: Your data is stored securely. We use appropriate security measures to protect against the loss, misuse or alteration of your information. Additionally, only employees and partners who require access to your data to perform their work have access.

  4. Data sharing: We do not sell, rent or share your data with third parties for marketing purposes without your explicit consent. However, some data may be shared with third party service providers (such as delivery services) solely for the purpose of processing and completing your order.

  5. Your rights: In accordance with current regulations, you have the right to access, modify, delete and oppose the processing of your personal data. To exercise these rights or for any questions regarding the protection of your data, you can contact us at service@petite-vagabonde.com.

  6. Privacy Policy: For a more detailed description of how we process your data, please see our Privacy Policy.

We are committed to treating your data with the utmost respect and to complying with all legal obligations regarding data protection.

XII Intellectual property

All elements present on the Petite Vagabonde site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. They are the exclusive property of Petite Vagabonde.

  1. Protected Materials: This includes, but is not limited to, jewelry designs, photographs, images, illustrations, text, graphics, logos, icons, as well as the formatting of the site.

  2. Use of the site: The entire content of the site is the property of Petite Vagabonde or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of Petite Vagabonde, is strictly prohibited.

  3. Sanctions: Failure to comply with this prohibition constitutes an infringement which may result in civil and criminal liability for the infringer. Additionally, the owners of the copied content may take legal action against you.

  4. Reporting: If you observe a copyright or intellectual property violation on our site or in our content, please report it to us by contacting us at service@petite-vagabonde.com . We will take appropriate action to rectify the situation.

At Petite Vagabonde, we value creativity and innovation, and we are committed to protecting and respecting copyright and intellectual property, both our own and those of others.

XIII Disputes and applicable law

  1. Jurisdiction: Any dispute relating to the use of the Petite Vagabonde site, the purchase of products or the interpretation and execution of these general conditions of sale will be subject to the jurisdiction of the competent courts of the place of Petite Vagabonde's head office, unless otherwise provided by law.

  2. Applicable law: These general conditions of sale, as well as any purchase made on the Petite Vagabonde website, are governed and interpreted in accordance with French law, without regard to the principles of conflicts of law.

  3. Amicable resolution: Before taking any legal action, we encourage the parties to seek an amicable solution. Petite Vagabonde remains attentive to its customers and is willing to hear any complaints or concerns. You can contact us at service@petite-vagabonde.com for any disputes or disputes.

  4. Mediation: If efforts to resolve the dispute amicably fail, the parties may also resort to mediation, through an approved mediator, before commencing legal proceedings.

At Petite Vagabonde, we are committed to providing quality service and responding diligently and professionally to any disputes or concerns our customers may have.

XIV Contact

At Petite Vagabonde, we are committed to transparency and availability for our customers and visitors. If you have any questions, concerns or comments regarding this Privacy Policy or any other aspect of our services, we encourage you to contact us:

  1. Contact information:
    • Email: For any inquiries or concerns, please email us at service@petite-vagabonde.com. We strive to respond as quickly as possible and treat each request with the seriousness it deserves.

Your trust is essential to us, and we are at your disposal for any additional information or clarification.