Shipping Policy

I Introduction

Shipping is an essential step in the purchasing process at Petite Vagabonde. Understanding how and when you will receive your handmade jewelry is crucial to us, as we want your purchasing experience to be as seamless and pleasant as possible. This shipping policy has been designed to provide you with all the necessary information regarding the delivery of your order from our workshop to your doorstep. At Petite Vagabonde, we are committed to providing a fast, reliable and affordable shipping service so that you can enjoy your jewelry as soon as possible. If at any time you have any questions or concerns regarding your delivery, please do not hesitate to contact us at service@petite-vagabonde.com.

II Shipping methods

When you shop with Petite Vagabonde, we want to offer you a variety of shipping options to meet your specific time and budget needs. Here is an overview of the shipping methods we offer:

Standard Shipping: This option is ideal for those who are not in a hurry and are looking for an economical shipping method. It offers a good balance between cost and speed.
Express Shipping: For those who would like to receive their jewelry faster, we offer an express option that speeds up the delivery process. (Unavailable at the moment).
International Shipping: For our international customers, we offer international shipping which allows us to deliver our jewelry anywhere in the world.

During the purchasing process, all available shipping methods will be clearly indicated to you, allowing you to choose the one that best suits your needs. Additionally, we pride ourselves on partnering with reputable delivery companies, ensuring your order is in safe hands all the way.

If you have any questions about any of our shipping methods or need advice on choosing the best option, please do not hesitate to contact us at service@petite-vagabonde.com.

III Processing times

At Petite Vagabonde, each piece of jewelry is designed with care, dedication and particular attention to detail. So, the process of preparing your order is essential to ensure that you receive the highest quality item.

After placing your order, we generally aim to produce and prepare your jewelry for shipment within 2 to 4 business days. However, this lead time may vary depending on the volume of orders we receive and the time of year. For example, during holiday or special promotional periods, order volume may be higher, which may result in slightly longer processing times.

We understand the excitement of receiving a new piece of jewelry and we always strive to meet these processing times so you can enjoy your purchase as quickly as possible. Your patience and understanding are greatly appreciated during this crucial preparation stage.

If you have any questions about the status of your order or need jewelry for a specific occasion and would like to know the expected delivery time, please do not hesitate to contact us at contact@petite-vagabonde.com . We are always here to help you.

IV Delivery times

The rapid receipt of your jewelry is just as important to us as its creation. Delivery times depend on both the shipping method you choose and your geographic area.

When you finalize your purchase, you will be able to see an estimate of delivery times based on the delivery address indicated.

It is important to note that lead times shown are estimates and may be affected by external factors such as weather conditions, public holidays, peak periods or customs delays for international deliveries.

If you have any concerns or questions about delivery times after placing an order or would like to get a better idea of delivery times before ordering, please do not hesitate to contact us at contact@petite-vagabonde.com. Our team is at your disposal to provide you with all the necessary information.

V Shipping costs

Transparency regarding costs is essential for us at Petite Vagabonde. Shipping costs depend on several factors, including the shipping method chosen and the geographic area of delivery.

When you make your purchase, before finalizing the order, the shipping costs associated with your purchase will be clearly indicated to you.

We always strive to offer competitive prices while ensuring the quality and reliability of our shipping service. From time to time we may also offer shipping-related promotions or specials, so stay tuned!

If you have any questions or concerns about shipping costs or would like an estimate before ordering, please do not hesitate to contact us at service@petite-vagabonde.com. We are here to assist you and provide you with all the necessary information.

VI International Shipping

At Petite Vagabonde, we are proud to serve an international clientele and we are always delighted to see our jewelry travel to the four corners of the world. Our commitment to international shipping reflects our desire to share our designs with jewelry lovers everywhere.

Shipping Terms: When you choose international shipping, your jewelry is carefully packaged to ensure protection during transit. We work with reputable carriers to ensure your order arrives in perfect condition, wherever you are.
Rates and times: International shipping costs and times can vary considerably depending on the destination country, the weight of the package, and the delivery services chosen. All relevant information will be clearly stated during the purchasing process so you can make an informed decision.
Customs and Taxes: Orders shipped to countries outside the European Union may be subject to import taxes, customs duties and other fees imposed by the receiving country . These additional costs are the responsibility of the customer. We recommend contacting your local customs office for detailed information before placing your order.
Restrictions: Some countries may have specific restrictions or regulations regarding the importation of goods. It is the customer's responsibility to inform themselves and ensure that the items ordered can be legally imported into the destination country.

We understand the importance of a hassle-free shopping experience, especially for our international customers. If you have any questions or concerns regarding international shipping or require additional assistance, please do not hesitate to contact us at contact@petite-vagabonde.com. Our team is always ready to help you and clarify any doubts you may have.

VII Order tracking

At Petite Vagabonde, we understand the excitement that comes with ordering a new piece of jewelry. To give you complete peace of mind and keep you informed every step of the way, we provide a tracking system for all our orders.

Shipping Confirmation: Once your jewelry is ready and shipped, you will receive a shipping confirmation email. This email will contain all relevant details of your order, including a unique tracking number.
How to track your order: With the tracking number provided, you will be able to easily follow the progress of your order. Simply click on the tracking link or visit the carrier's website and enter the tracking number to get real-time tracking information.
Estimates and Updates: Tracking will provide you with information on the current location of your order, milestones reached during transit, and estimated delivery date. This will let you know exactly when you can expect to receive your precious package.
Exceptional tracking cases: In rare situations, it is possible that the tracking number is faulty, incorrect or not scanned during delivery. This can result in a lack of real-time tracking information. However, rest assured: although this may be a source of concern, in the majority of cases, the package is in transit and will arrive at its destination as planned.
Questions or Concerns: If you are having difficulty tracking your order, the tracking information does not appear to be updated, or if you have any concerns about tracking, please don't hesitate to contact us at service@petite-vagabonde.com. Our dedicated team is always there to help you and ensure that you receive your order in the best possible conditions.

Your satisfaction is paramount. We are committed to providing you with a seamless shopping experience, from ordering to receipt.

VIII Delivery delays

At Petite Vagabonde, we do everything we can to ensure that you receive your order within the deadlines indicated. However, there are factors beyond our control which may cause delivery delays. We thank you in advance for your understanding and patience in such situations.

External Factors: Delays may be caused by factors such as adverse weather conditions, strikes, logistical disruptions, public holidays, periods of high demand such as holidays, or customs issues for international orders.
Delay in tracking: Sometimes your order tracking may not be updated in real time, giving the impression of a delay. In most cases, the package continues on its way normally and the update is done a few days later.
Steps to take: If you notice a significant delay and have no tracking updates for an extended period of time, we advise you to first contact the delivery company with your tracking number. They will often be able to provide you with more detailed information about the location and status of your package.
Our commitment: If after contacting the delivery company, you still have no news regarding your order, please write to us at service@petite-vagabonde.com. We are committed to investigating the status of your order and finding a satisfactory solution for you.

We thank you for your trust and understanding. We know how important it is for you to receive your jewelry on time, and we are here to help you when needed.

IX Damage during shipping

At Petite Vagabonde, we take particular care in packaging each piece of jewelry to ensure that it arrives in perfect condition at its destination. However, we are aware that despite our best efforts, incidents may occur during shipping.

Receiving a damaged item: If you receive your order and find that the packaging or item is damaged, we kindly ask you to take clear photos of the product and the packaging. These photos will be essential for us to understand the extent of the damage and improve our services.
Contact us quickly: Upon receipt of your damaged package, please contact us immediately at service@petite-vagabonde.com with the photos taken and a description of the problem. The sooner we are informed, the sooner we can resolve the situation.
Replacement or refund: After assessing the situation, we promise to send you a new replacement item at no additional cost or refund you in full, depending on your preference.
Continuous improvement: Feedback from our customers is valuable to us. Any incident allows us to analyze and adjust our shipping procedures to minimize future risks.

Your satisfaction is at the heart of our concerns. At Petite Vagabonde, we are committed to providing you with quality service, from purchase to receipt of your jewelry. In the event of a problem, you can count on our dedication to finding a suitable solution.

X Contact

At Petite Vagabonde, we are committed to transparency and availability for our customers and visitors. If you have any questions, concerns or comments regarding this Privacy Policy or any other aspect of our services, we encourage you to contact us:

Contact information:
- Email: For any inquiries or concerns, please email us at service@petite-vagabonde.com. We strive to respond as quickly as possible and treat each request with the seriousness it deserves.

Your trust is essential to us, and we are at your disposal for any additional information or clarification.