FAQs

Dear customers,

For an optimal shopping experience and to avoid any misunderstandings, we strongly recommend that you consult our FAQ section. It has been designed to answer your most common questions clearly and precisely. Your satisfaction is paramount, and carefully reading this section will ensure you have a better understanding of our services. Thank you for your attention.

1. How do I place an order on your website?

Placing an order on our website is quick and easy. First, browse our site to find the piece of jewelry you wish to purchase. You can search by jewelry type, collection, or occasion.

Once you have found the piece of jewelry you wish to purchase, click "Add to cart". You can continue browsing our site and add other items to your cart if you wish.

When you are ready to place your order, click on the shopping cart icon in the top right corner of the page to access your cart. Verify that the items in your cart are the ones you wish to purchase and that the quantity is correct.

Next, click "Place Order" and follow the instructions to enter your shipping and payment information. Please note that we accept payments by credit card and PayPal.

Once you have filled in all the required fields, click "Confirm Order" to finalize your purchase. You will receive an order confirmation email with all the details of your order.

2. What types of jewelry do you sell?

At Petite Vagabonde, you'll find a variety of handmade women's jewelry, crafted with care and attention to detail. The jewelry is available in sterling silver or gold-filled, and is designed to last and accompany you every day.

We use a variety of natural stones to create our pieces, such as semi-precious stones, pearls, crystals, and many more. We believe that each stone has a unique meaning and symbolism, and we love to incorporate these elements into our designs to give each piece of jewelry a personal touch.

Our collections include necklaces, bracelets, earrings, rings, pendants, and other accessories. We have jewelry for every occasion, from elegant wedding jewelry to casual everyday pieces.

3. How can I tell if a piece of jewelry is in stock?

We update our website regularly to provide you with accurate information on the availability of our jewelry. When you view a piece of jewelry's product page, you can see whether it is in stock or not.

If a piece of jewelry is out of stock, you will see a message indicating that it is unavailable. You can also sign up for email notifications to be informed when the item is back in stock.

If you have any questions about the availability of a specific piece of jewelry, please don't hesitate to contact us and we'll be happy to help. In some cases, we may be able to provide an estimated restocking time or suggest similar alternatives.

We strive to keep our jewelry inventory up-to-date and to respond promptly to customer inquiries. If you can't find the piece you're looking for, please don't hesitate to contact us, and we'll do our best to help you find it.

4. How can I track my order?

We offer the possibility to track your order at each stage of its processing.Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to our carrier's website.

You can click the tracking link to follow your package in real time and see its delivery status. If you have any questions or concerns about the delivery of your order, please don't hesitate to contact us and we'll be happy to help you track it.

Please note that delivery times may vary depending on your location and the carrier we use. We make every effort to ship your order as quickly as possible and to provide you with accurate delivery tracking.

5. What are the delivery times?

Since the jewelry is handmade and made to order, please allow 2-4 business days for production (depending on the piece/model) before your order is shipped. Once your order is dropped off at the post office, delivery time will vary depending on factors such as address, city, and country. Here is an estimate based on your geographic location. :

France Manufacturing time + 1 to 4 days for delivery
Europe Manufacturing time + 1 to 2 weeks for delivery
United Kingdom/Eastern Europe Manufacturing time + 1 to 3 weeks for delivery
North America/Canada Manufacturing time + 1 to 3 weeks for delivery
Rest of the world Manufacturing time + 2 to 5 weeks for delivery

Delivery times are estimates based on average postal service delivery times and are not guaranteed. We are not responsible for delivery delays caused by events beyond our control, such as strikes, customs inspections, inclement weather, health crises, geopolitical conflicts/restrictions, etc.

If you would like more information on delivery times, please visit our " Delivery "Or you can contact us directly; we will be happy to assist you."

6. Do you ship internationally?

We ship internationally and are happy to send our jewelry worldwide. When you place an order on our website, you can select your delivery country from the drop-down menu, and shipping costs will be calculated automatically based on your destination country and the weight of your order.

It is important to note that delivery times may vary depending on your location and the carrier we use. We do our best to ship your order as quickly as possible and to provide you with accurate delivery tracking.

We are pleased to have satisfied customers worldwide and are available to answer any questions or concerns you may have regarding international shipping. Please do not hesitate to contact us if you have any questions or concerns about the international delivery of your order.

7. What are the shipping costs?

At Petite Vagabonde we believe that free delivery is an added benefit we can offer our customers to allow them to purchase our handmade jewelry without having to worry about delivery costs.To help you save money, we offer free standard delivery on all orders of [amount] or more. :

€30 in mainland France
€40 in European Union countries
€50 in the rest of the world

For any other amount, when you place an order on our website, shipping costs will be calculated automatically based on your destination country and the weight of your order. You will be able to see the total shipping costs when you finalize your order.

8. Can I cancel my order?

We understand that plans can change and you may need to cancel your order. If you need to cancel your order for any reason, we recommend contacting us as soon as possible.

If your order has not yet been shipped, we can cancel it and issue a full refund. However, please note that if your order contains customizable or made-to-measure items, these can only be canceled within 24 hours of placing the order.

If your order has already been shipped, we cannot guarantee cancellation, but we will do our best to find a solution. If you wish to cancel your order, please contact us with your order details. We will strive to respond to your request as quickly as possible.

9. Can I modify my order after I have placed it?

We understand that you may need to modify your order for some reason. If you need to change your order, we recommend that you contact us as soon as possible.

If your order hasn't shipped yet, we may be able to modify it. However, please note that if your order contains customizable or made-to-measure items, the modification request must be made within 24 hours of placing the order. If your order has already shipped, we unfortunately won't be able to make any changes.

To modify your order, please contact us and provide your order details. We will do our best to respond to your request as quickly as possible.

10. What should I do if I receive a defective piece of jewelry?

We are sorry if you received a defective piece of jewelry. If you receive a piece of jewelry that is defective or damaged, please contact us as soon as possible to let us know.

We offer a 180-day guarantee on all our jewelry, meaning we will repair or replace any defective piece within 180 days of receipt. Please note that this guarantee does not cover normal wear and tear or improper use by the buyer (see our section " Guarantee ".

If you receive a defective piece of jewelry, please contact us with your order details and a description of the defect. We may ask you to return the defective item for examination and repair (or replacement if necessary).

11. Can I return a piece of jewelry that doesn't suit me?

We want you to be completely satisfied with your order, which is why we offer a 14-day money-back guarantee on all our jewelry. If you are not entirely satisfied with your order, you can return your jewelry within 14 days of the receipt date for a full refund.

Please note that to be eligible for a refund, the jewelry must be returned in its original condition, unused, and in its original packaging. Custom or made-to-measure jewelry is not eligible for a refund.

If you wish to return a piece of jewelry, please contact us to inform us of your intention to return it. We will provide you with detailed instructions on how to return your jewelry and the steps to follow to obtain your refund.

Please note that return shipping costs are the responsibility of the buyer, except in the case of an error on our part. We recommend using a tracked shipping service to return your jewelry, as we cannot be held responsible for packages lost or damaged in transit.

For more information, please consult our section " Returns and Refunds "Or contact us directly, we will be happy to help you."

12. Am I responsible for the return shipping costs?

Return shipping costs are generally the responsibility of the buyer, except in the case of an error on our part. If you wish to return a piece of jewelry, please contact us to inform us of your intention to return it. We will provide you with detailed instructions on how to return your jewelry and the steps to follow to obtain your refund.

We recommend using a tracked delivery service for the return of your jewelry, as we cannot be held responsible for packages lost or damaged during transit.

Please note that if you are returning jewelry due to a defect or quality issue, we will cover the return shipping costs. If you wish to return jewelry due to a defect or quality issue, please contact us to inform us of your intention to return your jewelry. We will provide you with detailed instructions on how to return your jewelry and the steps to follow to obtain your refund.

13. Do you offer warranties on your jewelry?

We want our customers to be completely satisfied with their experience and support them beyond their purchase with a guarantee 180 days (from the date of delivery) on all our items, covering manufacturing and material defects.

Please note that this does not include normal wear and tear or improper use by the user. Indeed, the guarantee does not cover jewelry damaged by improper use or mishandling. Damage caused by incorrect use, rough handling, exposure to chemicals or water (refer to our section " Interview "), or other intentional damages are not covered by the warranty.

The warranty also does not cover jewelry that has been altered or modified by a third party. Modifications to the jewelry, including the removal of stones, resizing, or replacement of parts, void the warranty.

If you notice a manufacturing or material defect within 6 months of purchase, please contact us as soon as possible. We are committed to resolving the issue. We can offer a free replacement or repair.

Please note that repairs and replacements are subject to our discretion.If we determine that the jewelry has been damaged due to improper use or normal wear and tear, we will not be able to replace or repair the product free of charge. We may offer a paid repair or replacement service.

Feel free to consult our section " Guarantees "Or contact us directly, we will be happy to help you."

14. What maintenance tips should be followed?

We want you to be able to enjoy your jewelry for a long time, so here are some simple and basic care tips to maintain the quality and beauty of your silver and gold-filled jewelry:

Avoid wearing your jewelry in the shower, in the pool or at the beach.
Avoid wearing your jewelry in situations where it could be exposed to chemicals, liquids, or violent impacts.
Avoid wearing your jewelry while playing sports or engaging in intense physical activities.

Please note that jewelry can tarnish over time due to exposure to air and humidity. We recommend storing your sterling silver jewelry in a dry place away from direct sunlight to prevent oxidation.

For more details on the care of your jewelry, please consult our section " Interview "Or you can contact us directly; we will be happy to guide you."

15. What materials are used to make your jewelry?

We advise you to carefully review the description of each product to obtain in-depth information on the materials used for each piece.

Overall, we primarily use two metals in the design of our jewelry. :

Sterling silver/s925 (and its gold-plated version) which is durable and wear-resistant under appropriate conditions of use (see care instructions)
14k gold filled with its thick gold plating offers the best alternative on the market to solid gold.

We also use a variety of natural stones, pearls and crystals to add color and texture to our jewelry and offer extensive customization for customers looking for a unique piece.

Feel free to consult the descriptive sections of each product sheet to get the necessary information on the materials used in the manufacture of the jewelry in question or to contact us directly if you have a specific request.

Feel free to consult our section " Our Materials "Or contact us directly, we will be happy to help you."

16. Are your jewelry pieces hypoallergenic? ?

We know that some people can suffer from skin allergies when wearing jewelry. That's why we strive to make our pieces as hypoallergenic as possible by offering metals such as sterling silver and gold-filled, which are very effective in limiting the various types of allergies that can occur with prolonged wear of your jewelry.

However, it is important to note that each individual (as well as the chemical composition of their body) is unique and will react differently to jewelry materials, even those considered hypoallergenic.If you have a history of skin allergies and experience an allergic reaction while wearing our jewelry, we recommend that you stop wearing it immediately and contact us for help and advice on how to proceed.

We are committed to providing quality jewelry and take concerns about skin allergies seriously. If you have any questions or concerns about our jewelry, please feel free to contact us and we will be happy to assist you.

17. My jewelry is turning black/leaving green marks, is this normal ?

Although a relatively rare phenomenon, we wish to inform our customers that the blackening of sterling silver and the green marks on the skin associated with certain gold-filled jewelry are natural reactions that may occur under certain conditions and have no connection with the quality of the materials used.

Sterling silver is a material that reacts naturally to its environment (this is called oxidation). Over time, silver can tarnish and blacken due to its reaction with air, humidity, chemicals, and dirt. This reaction can be accelerated by external factors such as perspiration (high skin pH/acidity), perfumes and beauty/skincare products, as well as exposure to salt or chlorinated water.

Gold-filled jewelry consists of a thick layer of gold applied to a brass base. While gold is considered an incorruptible metal, the brass base can sometimes react with skin that has a particularly high pH/acidity, potentially causing discoloration. This reaction can leave green marks on the skin, especially around areas of direct contact with the jewelry.

To minimize these factors, we strongly recommend that you read the sections concerning " The Interview » as well as the « allergies and to contact us if you encounter any problems with our jewelry, we will be happy to help you.

18. Do you provide a certificate as a guarantee of quality? on request ?

For metals (sterling silver/gold-filled), the guarantee of quality is consistently ensured by meticulous hallmarking. Each of our pieces of jewelry bears a hallmark specific to the metal used in its creation in our workshop, and you will systematically see the inscription (hand-stamped) of the hallmark. s925 "for massive amounts of money and" 14KGF 1/20 » for gold filled.

Regarding our jewelry with natural stones, we do not provide certification stating the quality/nature of the stone, as this process remains purely optional for ungraded stones used in costume jewelry. The main reason is that expertise remains a very expensive process and therefore difficult for small businesses that do not have partnerships with gemological laboratories/experts to access.

Please note that we select only suppliers/cutters based on their accreditations, reliability, and performance/longevity in the jewelry industry, and we guarantee every piece you receive. If you have any concerns, please do not hesitate to consult our policy. " Certification "Or contact us directly, we will be happy to help you."

19. Do you offer gift wrapping? ?

At the moment, we do not offer gift wrapping for our jewelry.However, we take great care in packaging our jewelry to ensure its safety during transport.

All our jewelry is delivered in an elegant velvet pouch to protect the piece and provide a beautiful presentation. You can request an additional pouch or a cardboard bag which can (according to your preference) be used as gift packaging. If you do not request one, and in an effort to minimize our environmental impact, only one pouch will be sent by default.

For more information on our shipping/packaging policy, please consult our section " Our Commitments or contact us directly, in which case we will be happy to help you find the perfect piece of jewelry for your special occasion.

20. I received a bad item/item that does not match the description.

At Petite Vagabonde, we strive to make your shopping experience as pleasant as possible; however, we understand that mistakes (whether ours or yours) can occasionally happen, and we're here to guide you. Therefore, before reporting a potential error, we recommend that you... :

Carefully check the options selected (size, metal, stone, etc.) before purchasing. While this may seem obvious, it is by far the main reason why customers contact us to report an error, when in fact the problem lies in a mistake made during the selection of the various options.
Carefully check the measurements. Sometimes customers base their expectations solely on the model's photo. It's important to understand that the model's photo is for illustrative purposes only and cannot represent every individual's body shape; therefore, it's crucial to verify the measurements (in mm/cm) listed in each product description.
Please carefully review all photos and descriptions of natural (or synthetic) stones, as their texture and color may vary depending on their nature and the lighting conditions during photography. Keep in mind that each stone is unique, and achieving a 100% consistent and accurate representation is extremely difficult.

In any other case where the item received is completely different from the one ordered, we will be happy to contact you and provide a suitable solution to your problem.