FAQs

Dear customers,

For an optimal purchasing experience and to avoid any misunderstandings, we strongly recommend that you consult our FAQ section. It was designed to respond clearly and precisely to your most common questions. Your satisfaction is paramount, and careful reading of this section will ensure you have a better understanding of our services. Thank you for your attention.

1. How to place an order on your site?

Placing an order on our site is easy and quick. First, browse our site to find the jewelry you want to purchase. You can search by jewelry type, collection or occasion.

Once you have found the jewelry you wish to purchase, click "Add to Cart". You can continue to browse our site and add other items to your cart if you wish.

When you are ready to place your order, click on the shopping cart at the top right of the page to access your shopping cart. Check that the items in your cart are the ones you want to purchase and that the quantity is correct.

Next, click "Place Order" and follow the instructions to fill in your shipping and payment information. Please note that we accept payments by credit card and PayPal.

Once you have completed all the required fields, click "Confirm Order" to finalize your purchase. You will receive an order confirmation email with all the details of your order.

2. What types of jewelry do you sell?

You will find on Petite Vagabonde a variety of handmade jewelry for women, made with care and attention to detail. The jewelry is available in solid silver or gold filled, and is designed to last and accompany you every day.

We use a variety of natural stones to create our pieces, such as semi-precious stones, pearls, crystals, and more. We believe that each stone has unique meaning and symbolism, and we love to incorporate these elements into our designs to give each piece of jewelry a personal touch.

Our collections include necklaces, bracelets, earrings, rings, pendants and other accessories. We have jewelry for every occasion, from elegant wedding jewelry to casual everyday jewelry.

3. How do I know if a piece of jewelry is in stock?

We update our site regularly to provide you with precise information on the availability of our jewelry. When you view the product sheet/page of a piece of jewelry, you can see if it is in stock or not.

If a piece of jewelry is not in stock, you will see a message indicating that it is out of stock. You can also sign up for an email notification to be notified when the jewelry becomes available again.

If you have any questions about the availability of a specific piece of jewelry, please do not hesitate to contact us and we will be happy to assist you. In some cases, we may be able to provide you with a restocking lead time estimate or offer similar alternatives.

We strive to keep our jewelry inventory up to date and respond quickly to our customers' requests. If you cannot find the jewelry you are looking for, do not hesitate to contact us and we will do our best to help you find it.

4. How do I track my order?

We offer the possibility of tracking your order at each stage of its processing. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to our carrier's website.

You can click on the tracking link to track your package in real time and know its delivery status. If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact us and we will be happy to help you track your order.

Please note that delivery times may vary depending on where you live and the carrier we use. We do everything we can to ship your order as quickly as possible and to provide you with accurate delivery tracking.

5. What are the delivery times?

As the jewelry is handmade and produced on demand, you must allow a delay of 2-4 working days (depending on the piece/model) before your order is sent. Once your order has been placed in a post office, its delivery time will vary depending on various elements such as address, city, country, etc. Here is an estimate based on your geographic area:

• France: Manufacturing time + 1 to 4 days for delivery
• Europe: Manufacturing time + 1 to 2 weeks for delivery
• UK/Eastern Europe: Manufacturing time + 1-3 weeks for delivery
• North America/Canada: Manufacturing time + 1 to 3 weeks for delivery
• Rest of the world: Manufacturing time + 2 to 5 weeks for delivery

Delivery times are estimates based on average postal service times and are not guaranteed. We are not responsible for delivery delays caused by events beyond our control, such as strikes, customs controls, bad weather, health crises, geopolitical conflicts/restrictions, etc.

If you would like more information on delivery times, do not hesitate to go to our “Delivery” section or contact us directly, we will be happy to provide you with our assistance .

6. Do you ship internationally?

We ship internationally and are happy to ship our jewelry worldwide. When you place an order on our site, you can select your delivery country from the drop-down menu and the shipping costs will be calculated automatically based on your destination country and the weight of your order.

It is important to note that delivery times may vary depending on your location and the carrier we use. We do everything possible to ship your order as quickly as possible and to provide you with accurate delivery tracking.

We are pleased to have satisfied customers around the world and are available to answer any questions or concerns you may have regarding international delivery. Please do not hesitate to contact us if you have any questions or concerns regarding the international delivery of your order.

7. What are the shipping costs?

At Petite Vagabonde we believe that free delivery is an additional benefit that we can offer our customers to allow them to purchase our handmade jewelry without having to worry about delivery costs. To ease your expenses, we offer free standard delivery on all orders equal to/above:

• 30€ in mainland France
• 40€ in European Union countries
• €50 in the rest of the world

Regarding any other amount, when you place an order on our site, shipping costs will be calculated automatically based on your destination country and the weight of your order. You will be able to see the total shipping costs when finalizing your order.

8. Can I cancel my order?

We understand that plans may change and you may need to cancel your order. If you need to cancel your order for any reason, we recommend that you contact us as soon as possible.

If your order has not yet been shipped, we can cancel your order and give you a full refund. However, please note that if your order contains customizable or bespoke items, these can only be canceled within 24 hours of placing the order.

If your order has already been shipped, we cannot guarantee that your order will be canceled, but we will do our best to find a solution. If you wish to cancel your order, please contact us providing your order details. We will endeavor to respond to your request as quickly as possible.

9. Can I modify my order after placing it?

We understand that you may need to change your order for any reason. If you need to change your order, we recommend that you contact us as soon as possible.

If your order has not yet been shipped, we may be able to modify your order. However, please note that if your order contains customizable or bespoke items, the change request must be made within 24 hours of placing the order. If your order has already been shipped, unfortunately we will not be able to make any changes.

In order to modify your order, please contact us providing your order details. We will endeavor to respond to your request as quickly as possible.

10. What should I do if I receive defective jewelry?

We are sorry if you received defective jewelry. If you receive jewelry that is defective or damaged, please contact us as soon as possible to let us know.

We offer a 180 day warranty on all our jewelry, which means we will repair or replace any defective jewelry within 180 days from the date of receipt. Please note that this warranty does not cover normal wear and tear or improper use on the part of the buyer (see our section “Warranty”).

If you receive defective jewelry, please contact us providing your order details and a description of the defect found. We may ask you to return the defective jewelry to us for examination and repair (or replacement if necessary).

11. Can I return jewelry that doesn't suit me?

We want you to be completely satisfied with your order, which is why we offer a 14-day money back guarantee on all of our jewelry. If you are not completely satisfied with your order, you can return your jewelry to us within 14 days of the date of receipt for a full refund.

Please note that to be eligible for a refund, the jewelry must be returned in its original condition, unused and in its original packaging. Customizable or custom jewelry is not eligible for a refund.

If you wish to return jewelry, please contact us to inform us of your intention to return your jewelry. We will provide you with detailed instructions on how to return your jewelry and the steps to follow to obtain your refund.

Please note that return costs are the responsibility of the buyer, unless there is an error on our part. We recommend using a tracked delivery service to return your jewelry, as we cannot be held responsible for packages lost or damaged in transit.

For more information, do not hesitate to consult our “Returns and Refunds” section or contact us directly, we will be happy to help you.

12. Are I responsible for the return costs?

Return costs are generally the responsibility of the buyer, except in the event of an error on our part. If you wish to return jewelry, please contact us to inform us of your intention to return your jewelry. We will provide you with detailed instructions on how to return your jewelry and the steps to follow to obtain your refund.

We recommend using a tracked delivery service to return your jewelry, as we cannot be held responsible for packages lost or damaged in transit.

Please note that if you return a piece of jewelry due to a defect or quality problem, we will cover the return shipping costs. If you wish to return jewelry due to a defect or quality issue, please contact us to inform us of your intention to return your jewelry. We will provide you with detailed instructions on how to return your jewelry and the steps to follow to obtain your refund.

13. Do you offer guarantees on your jewelry?

We want our customers to be completely satisfied with their experience and support them beyond their purchase with a guarantee of 180 days (from the delivery date) on all our items, covering manufacturing and material defects.

Please note that this does not include natural wear and tear and misuse by the user. Indeed, the guarantee does not cover jewelry that has been damaged by inappropriate use or mishandling. Damage caused by improper use, rough handling, exposure to chemicals or water (refer to our section “Maintenance”), or other intentional damage is not covered by the guarantee.

The warranty also does not cover jewelry that has been altered or modified by a third party. Modifications to jewelry, including removing stones, changing size, replacing parts, void the warranty.

If you notice a defect in workmanship or materials within 6 months of purchase, please contact us as soon as possible. We are committed to doing what is necessary to resolve the problem. We can offer you a free replacement or repair.

Please note that repairs and replacements are subject to our discretion. If we determine that the jewelry has been damaged due to improper use or normal wear and tear, we will not be able to replace or repair the product free of charge. We can offer you a paid repair or a paid replacement.

Do not hesitate to consult our “Guarantees” section or contact us directly, we will be happy to help you.

14. What are the maintenance tips to follow?

We want you to enjoy your jewelry for a long time, here are some simple and basic care tips to maintain the quality and beauty of your silver and gold filled jewelry:

• Avoid wearing your jewelry in the shower, in the pool or at the beach.
• Avoid wearing your jewelry in situations where it may be exposed to chemicals, liquids or strong impact.
• Avoid wearing your jewelry while playing sports or strenuous physical activities.

Please note that jewelry may tarnish over time due to exposure to air and moisture. We recommend storing your sterling silver jewelry in a dry place and away from direct sunlight to avoid oxidation.

For more details on the care of your jewelry, do not hesitate to consult our “Maintenance” section or contact us directly, we will be happy to guide you .

15. What materials are used to make your jewelry?

We advise you to carefully consult the description of each product for in-depth information on the materials used for each part.

Overall we mainly use two metals in the design of our jewelry:

• Solid silver/s925 (and its gold-plated version) which is durable and resistant to wear under appropriate conditions of use (see maintenance advice)
• 14k gold filled with its thick gold plating offers the best alternative on the market to solid gold.

We also use a variety of natural stones, pearls and crystals to add color and texture to our jewelry and offer extensive customization for customers looking for a unique piece.

Do not hesitate to consult the descriptive sections of each product sheet for the necessary information on the materials used in the manufacture of the jewelry concerned or to contact us directly if you have a specific request.

Do not hesitate to consult our section “Our Materials” or to contact us directly, we will be happy to help you.

16. Is your jewelry hypoallergenic?

We know that some people may suffer from skin allergies when wearing jewelry. This is why we strive to make our pieces as hypoallergenic as possible by offering metals such as solid silver as well as gold filled/gold filled which are very effective in limiting the different types of allergies that can occur during prolonged use of your jewelry.

However, it is important to note that each individual (and their body chemistry) is unique and will react differently to jewelry materials, even those that are considered hypoallergenic. If you have a history of skin allergies and notice an allergic reaction when wearing our jewelry, we recommend that you stop wearing it immediately and contact us for help and advice on how to proceed.

We are committed to providing quality jewelry and we take skin allergy concerns seriously. If you have any questions or concerns regarding our jewelry, please do not hesitate to contact us and we will be happy to assist you.

17. My jewelry turns black/leaves green marks, is this normal?

Although a relatively rare phenomenon, we would like to inform our customers that the blackening of solid silver as well as the green marks on the skin associated with certain gold filled jewelry are natural reactions likely to occur under certain conditions and have no link with the quality of the materials used.

Solid silver is a material that naturally reacts to the environment (this is called oxidation). Over time, silver can tarnish and turn black due to reaction with air, moisture, chemicals and dirt. The reaction can be accelerated by external factors such as sweat (high pH/skin acidity), perfumes and beauty/care products, as well as exposure to salt or chlorinated water.

Gold filled is a material which is composed of a thick layer of gold applied to a brass base. Although gold is considered an unalterable metal, the brass base can sometimes react with skin with a particularly high PH/acidity, which can cause color changes. This reaction can cause green marks on the skin, particularly around areas of direct contact with the jewelry.

In order to minimize these factors, we strongly recommend that you read the sections concerning “Maintenance” as well as “allergies”, and to contact us if you encounter the slightest problem with our jewelry, We would be delighted to help you.

18. Do you provide a certificate as a guarantee of quality upon request?

For metals (solid silver/gold filled), the guarantee of quality is ensured by careful hallmarking. Each of our jewels has a hallmark specific to the metal used during its design in our workshop and you will systematically see the inscription (manually stamped) of the hallmark "s925" for solid silver and "14KGF 1/20" for gold filled/gold filled.

With regard to our jewelry with natural stones we do not provide certification stipulating the quality/nature of the stone given that this process remains purely optional in the context of ungraded stones used in costume jewelry, the reason The main reason lies in the fact that expertise remains a very expensive process and therefore difficult to access for small businesses which do not have partnerships with gemmological laboratories/experts.

Please note that we only choose suppliers/lapidaries based on their accreditations, seriousness and performance/duration in the field of jewelry, and that we guarantee each piece that you receive in your hands. If you have any concerns, do not hesitate to consult our “Certification” policy or contact us directly, we will be happy to help you.

19. Do you offer gift wrapping?

At the moment, we do not offer gift packaging for our jewelry. However, we take great care in packaging our jewelry to ensure its safety during transportation.

All our jewelry is delivered in an elegant velvet pouch to protect the jewelry and offer a beautiful presentation. You can ask for an additional pouch or a cardboard bag which can (depending on your taste) be used as gift wrapping. Without request from you, and in order to limit the impact on the environment, a single pouch will be sent by default).

For more information on our shipping/packaging policy, do not hesitate to consult our section “Our Commitments” or to contact us directly, in which case we will be happy to help you help find the perfect jewelry for your special occasion.

20. I received a wrong item/item that does not match the description.

At Petite Vagabonde we strive to make the purchasing experience as pleasant as possible, however, we understand that errors (whether on our part or that of the customer) can possibly occur and we are here to guide you. Therefore, before reporting a possible error, we recommend:

1. Carefully check the options selected (size, metal, stone, etc.) when purchasing. Indeed this may seem obvious, but it represents by far the main cause which pushes customers to contact us to report an error when this lies in an error during the selection of the different options.
2. Check the dimensions carefully. It happens that the client bases himself solely on the photo of the model and adapts his expectations accordingly. It should be understood that the photo with the model is indicative and cannot represent the morphology of each individual, it is therefore important to check the dimensions (in mm/cm) indicated in the description of each product sheet.
3. Please carefully check all photos/descriptions concerning natural (or synthetic) stones, the texture/color of which may differ depending on their nature as well as the brightness used when taking the photos. Please keep in mind that every stone is different and it is very complicated to have a 100% consistent and accurate representation.

In any other case where the item received is completely different from that ordered, we will be happy to contact you and provide you with an appropriate solution based on your problem